Returns & Refunds Policy

We want you to be satisfied with your purchase. Please review our Returns & Refunds Policy carefully before placing an order.

Eligibility for Returns

  • Returns are accepted only if the item is defective, damaged, or incorrect upon arrival.

  • Items must be unused, in original condition, and in original packaging.

  • We do not accept returns for change of mind, incorrect size selection, or personal preference.

Return Request Timeframe

  • You must contact us within 7 days of receiving your order to request a return.

  • Requests submitted after this period may not be eligible for a return or refund.

How to Request a Return

To initiate a return, please email us with the following information:

  • Order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Our support team will review your request and provide further instructions if approved.

Return Shipping

  • If the return is approved due to a defective, damaged, or incorrect item, return shipping costs may be covered or reimbursed, depending on the case.

  • Unauthorized returns sent without prior approval will not be accepted.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method (PayPal or Stripe).

  • Refund processing time: 5–10 business days, depending on your payment provider.

Non-Refundable Items

The following items are non-refundable:

  • Items damaged due to misuse or improper handling

  • Items returned without original packaging

  • Items returned without prior approval

Late or Missing Refunds

If you have not received your refund after the processing period:

  • Please check with your bank or payment provider first.

  • Then contact us for further assistance.

Contact Information

If you have any questions regarding returns, refunds, or this policy, please contact us:

Bohemianfairtrade Store
Owned and operated by Jlb Global Ventures LLC
📧 Email: [email protected]
📍 Address: 16384 Hidden Peak Ln, Riverside, CA 92503, United States
📞 Phone: +1 (207) 467-0790